Refund & Cancellation Policy
Last updated: June 2026
Cancellations
You can cancel a booking before the car is delivered at no charge. Cancellations after delivery may be subject to our rental terms and a charge for the time the car was in your possession.
Refunds
Any amount paid in advance is refunded to your original payment method once a cancellation is confirmed, typically within 5 to 10 business days depending on your bank or provider.
Security deposit
Where a security deposit is taken, it is released back to you after the car is returned and inspected, minus any outstanding fines, Salik tolls, or damage.
Damage & extra charges
Charges for damage, traffic fines, tolls, or excess mileage are deducted from the deposit or invoiced separately, in line with our rental agreement.
How to request a refund
Message us on WhatsApp or Telegram, or call us, with your booking details, and we will confirm and process your request.
This is a summary for information only and is not legal advice. Exact terms are confirmed with each booking.